About Me
Hi there! My name is Hakan. I’m a UX Research and Service Design Lead, who brings a unique blend of cognitive psychology expertise and international experience to digital transformation projects. My work spans across multiple continents, from London to Dubai, Tokyo to Rotterdam, giving me a truly global perspective on user needs and service design challenges.
Work
Selected projects
Saudi National Bank
Shell
Led UX research for SNB’s mobile banking app, enhancing user experience and accessibility for customer segments through data-driven insights.
Directed end-to-end UX research and service design for Shell Market Hub, optimizing its B2B platform to improve functionality, user engagement, and business efficiency across global markets.
get in touch
Have any questions? I am always open to talk about your business, new projects, creative opportunities and how I can help you.
hkngonen@gmail.com
+971.523591677